Hurley's of Queenstown

Hurleys was clean with a 70’s vibe. Everything worked and the staff were very pleasant and obliging. We looked out over the busy Frankton Road, Melbourne Street intersection with lake and mountains beyond. The actions of drivers at the intersection was most entertaining.

Due to flight delays we arrived later in the night but self check in was simple. The lady in reception was helpful and obliging and once we got a room with a nicer view, everything was much more comfortable. Staff/housekeeping still checked that we had fresh towels and that amenities/consumables were stocked up daily even though we didn’t put the service room sign on door handle, so that was great. Short walk into town or to the closest bus stops from Hurley’s. Nice little gym setup too. No lift for if you have a heap of luggage/suitcases, but depending on what level or side you are on, there is different entrances and different stairways for faster/shorter walks to your room so we didn’t find this a huge issue.

The room was well featured and warm. The bed was soft but supportive. It is a short walk to the CBD and it has easy access to the main road out of town. The door lock cards generated an audible voice when "unlock" was successful. The ski storage and drying room was secure and next to the carpark. There was plenty of off street parking for a car, but the bus stop for mountain transport is just a 2 minute walk away. The bathroom has 2 showers. Our Premier suite had a spa bath.

The location of Hurley's of Queenstown is great - an easy walk down the hill to the water edge, cafes and main tourist strip. Our rooms were very comfortable, well equipped and had a verandah or small courtyard. Hotel manager, Priyanka, was the best. She assisted our cycling group with everything we needed - safe storage for our bike bags until our return, provided a bucket for bike washing, provided bus timetable for airport travel and also assisted with an insurance claim for delayed baggage.

Nice balcony, clean room. Prianka, the manager went well beyond the normal service offered. We are on a walking vacation- two sisters celebrating our 70th birthdays. We arrived dragging our suitcases from the airport- a walking exercise to finish up a 24 hour trip from Los Angeles. She reached for our key, took my sister's suitcase and walked us up to our second floor room. We had a cozy room complete with a little kitchen. We took advantage of the shared laundry facility to wash the clothes we had traveled in. It was quiet and comfortable, but by far the best characteristic of the stay was the service. When it was time to leave we arranged to leave our bags with Prianka, walk twelve miles to our next stop, then send an uber driver to retrieve our bags. Prianka was there to pass the bags on to him. If you want someone kind and friendly to greet you and assist you with your stay, this is the place.